Frequently Asked Questions

How can I return items?

All Gravica stores have a hassle-free 30 day returns policy. See our returns page for more information.

Need more help?

Please use our contact form and we’ll be happy to assist you further.


How can I see the status of my order?

You will be emailed and/or text your tracking number from our couriers. Note when an order status changes you will automatically be notified by email.


How do I change or cancel an order?

If you need to change an item or cancel an order, please contact us using our contact form as soon as possible. If your order has already shipped we will advise of the next steps for you to return the items to us for an exchange/refund.

 

My item has a smell of vinegar

Don't worry, that's not unusual - it's from a fixation agent applied during our manufacturing process and it's not permanent.

Fixation agent (sometimes known as pre-treatment) is used across the printing industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash.

 

I think my item is faulty

Please let us know of your faulty items using the contact form. Further information on how we handle faulty items can be found on our returns page


Who is Gravica?


Gravica produces merchandise for a number of exciting creators and influencers. If you’re a creator interested in working with us, please reach out to partnerships@gravica.co