Hassle-free 30-day returns

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of receiving your order. You can return your product for a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

  1. Complete our returns form and include it inside the package you are returning.
  2. Ensure your return is packaged correctly as we cannot accept returns that show signs of use or damage.
  3. Return the item by Royal Mail or a courier of your choice to our returns address. Please obtain a proof of postage or tracking number as we are not liable for loss or damage to goods returned.

Our return address

Gravica,
Unit 49187,
Courier Point,
13 Freeland Park,
Wareham Road,
Poole,
Dorset
BH16 6FH

 

Faulty Items

If you believe your item to be faulty please contact us via our contact form prior to returning your item. If your product is faulty we will refund the cost of returning the item to us (up to a maximum of £10.00). Full terms and conditions are available on our website.

Please check the FAQ for questions relating to your order.


Additional Information

    • We will process your return as soon as possible – normally within 5 working days.
    • Refunds are made to your credit card or PayPal account the same day but can take up to five days to reach your account - this is dependent on your bank.
    • If a refund is required, we will only refund the value of the goods, and not the cost we billed you for shipping.
    • Please obtain a proof of postage or tracking number as we are not liable for loss or damage to goods returned.
    • If you have any questions please use our contact form.